Position: User Support Specialist
Exp: 5+ years
- Proven experience in IT support
- Proven experience of support in a financial environment
- Ability to estimate fix times and prioritise faults accurately
- Ability to work under pressure for prolonged periods and deliver within limited timescales
- Strong interpersonal skills
- Good communication, both verbal and written
- Excellent analytical skills to quickly assess situations, their impact and options for resolution.
- Good team skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer
- Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
- Good inter-personal skills including the ability to influence peer group good negotiation skills.
- Understand and interpret complex business and IT requirements
- Proven ability to prioritise competing demands
- Demonstrable ability to assess IT trends.