Title User Support Specialist
Categories India Jobs
Title User Support Specialist
Start Date 21-03-17
Location Pune/Hyderabad
Job Information

Position: User Support Specialist

Location: Pune/Hyderabad
Exp:  5+ years

Job Description:

 
Experience

  • Proven experience in IT support
  • Proven experience of support in a financial environment

 

Skills

  • Ability to estimate fix times and prioritise faults accurately
  • Ability to work under pressure for prolonged periods and deliver within limited timescales
  • Strong interpersonal skills
  • Good communication, both verbal and written
  • Excellent analytical skills to quickly assess situations, their impact and options for resolution.
  • Good team skills which rely on honest open communication and reliability of individuals to strive to deliver an excellent service to the customer
  • Ability to manage and prioritise service delivery within a diverse and constantly changing technical environment.
  • Good inter-personal skills including the ability to influence peer group good negotiation skills.
  • Understand and interpret complex business and IT requirements
  • Proven ability to prioritise competing demands
  • Demonstrable ability to assess IT trends.
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