· Responsible for Service-Now platform Administration, Development, Documentation and Technical support.
· Configure/Customize Service-Now including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc.
· Analyze requirement, provide design recommendation and configure/customize/deploy approved changes.
· Excellent knowledge of Java Scripting, SQL, Jelly, and HTML/CSS.
· Good working knowledge on Workflow Designing and scripting in Service-Now.
· Ability to work independently.
· Good Knowledge of Service-Now reporting module
· Ready to be available (in emergency cases) outside of standard working hours.
· Integrating Service-Now with other Applications using Web-Services APIs e.g. SOAP, REST, JSON etc.
· Research and provide new features and/or enhancements of Service-Now environment.