Title IVR QA Analyst
Categories USA Jobs
Title IVR QA Analyst
Location Pittsburgh, PA
Job Information

Position: IVR QA Analyst             

Location: Pittsburgh, PA

Duration: Full Time



  • 3-5 years progressive experience and responsibilities in the area of Avaya IVR Call Center Technologies QA process
  • IVR Domain
  • Performance and Load Testing with Hammer Too
  • Experience with Testing of DTMF and Speech Recognition Application and Call Flows
  • Experience in testing of Inbound and Outbound voice applications on Avaya Voice Portal/Experience Portal.
  • Experience with Testing of Genesys CTI Call Routing
  • Experience and Knowledge of Voice Portal Managemnt Systems (VPMS) Configurations.
  • Knowledge of Skill Based Routings, Exit Points and Vector/VDNs
  • Working knowledge of IVR Testing with Agent Desktop Applications.
  • Demonstrated abilities in supporting UAT with Line of Buisiness
  • Knowledge Application of software development life cycle concepts
  • Manual Testing
  • Extensive Manual Testing Experience including Test Planning, Test case Design, System and Functional Testing, Integration Testing, Regression Testing
  • Complete projects deliverables within set timelines and quality standards.
  • Interact with interfaces and internal groups as part of test support activities and project implementations.
  • ALM11
  • Test Planning, Test Case management,
  • Requirement Analysis and Tracibility Matrix
  • Test Execution
  • Defect Tracking and Reporting



Santosh Kumar



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