Title Contact Center / Genesys Architect
Categories USA Jobs
Title Contact Center / Genesys Architect
Location Fort Worth, TX
Job Information

Position: Contact Center / Genesys Architect

Location: Fort Worth, TX

Duration: 6+ Months


Must Have Skills

  • Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco, Avaya and Interactive Intelligence (I3).
  • Extensive Technical and administrative knowledge in Aspect products Specifically Zipwire Cloud, APM (Aspect Performance Management), Cognos Reporting Tool, Data Warehouse, UIP, AQM and CallMiner Speech Analytics.


Nice to have skills

  • Experience and understanding of Production support and performance engineering
  • Effectively present technical information clearly and concisely


Santosh Kumar



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