Position: Contact Center / Genesys Architect
Location: Fort Worth, TX
Duration: 6+ Months
Must Have Skills
- Knowledge and Experience in Contact Center software upgrades for products Mainly with Aspect and other technology like Genesys, Cisco, Avaya and Interactive Intelligence (I3).
- Extensive Technical and administrative knowledge in Aspect products Specifically Zipwire Cloud, APM (Aspect Performance Management), Cognos Reporting Tool, Data Warehouse, UIP, AQM and CallMiner Speech Analytics.
Nice to have skills
- Experience and understanding of Production support and performance engineering
- Effectively present technical information clearly and concisely