Title Avaya VoIP Consultant
Categories USA Jobs
Title Avaya VoIP Consultant
Location Englewood, CO
Job Information

Position: Avaya VoIP Consultant

Location: Englewood, CO

Duration: 6 Months

 

Product Knowledge:

  • Knowledge on Unified Communication, Contact Center, Gateway solution products for Avaya Aura (SM, SMGR, CM), Avaya CMS, Avaya AES.
  • Good understanding on PSTN/PBAX solution deployments.

 

Troubleshooting knowledge on the following:

  • Trunk side issues (Audio quality, call drops).
  • CMS reports, Access.
  • CM Vector, VDN,

 

Configuration knowledge:

  • Configuring CM, CMS, AES.
  • Configuration of Vectors, VDN, Skills, Agents, Extensions.
  • Configuring AES for CM Switch, PG’s & Adjunct.

 

Process:

  • Excellent problem solving skills with desire to take on responsibility.
  • Good understanding on process.
  • Excellent communication skills, should have worked in global delivery model.
  • Good understanding on product SLA’s and support metrics.
  • Ability to grasp problems and understand issues quickly and provide solutions.
  • Ability to reason and think logically
  • Strong attention to detail in regards to project planning and documentation
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